Privacy Statement
This Privacy Policy explains how we collect, use and protect personal information when you use services provided by Lucky Bar. We take your privacy seriously and set out below the types of information we hold, why we need it and how you can manage your data.
Types of data we collect
We collect several categories of information to operate your account, process payments and keep activity secure. This includes personal data, technical data and transactional data.
Personal data
Personal data includes information you provide directly when registering an account or contacting support. Typical items are your name, date of birth, address, email, phone number and identity documents provided for verification. We also collect account credentials and preferences such as chosen currency and communication preferences.
Technical data
Technical data is gathered automatically when you use our site or app. This covers device details, IP address, browser and operating system, screen size and language settings. We also record connection data, session duration and error logs to improve service stability and security.
Transactional data
Transactional data covers deposits, withdrawals, game activity, betting history, bonus use and payment method details. We keep records of financial transactions and any correspondence about payments or disputes to meet legal and operational requirements.
How we use your information
We use your information to provide and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. Data is also used to respond to enquiries, investigate suspicious activity and improve service reliability. Where permitted, we may use aggregated or anonymised data for analysis and business planning.
Data protection and storage
We protect data using industry-standard technical and organisational measures such as encryption in transit and at rest, secure servers and access controls. Access to personal information is limited to authorised staff and service providers who need it to perform their duties. We retain data for as long as necessary to meet legal obligations, resolve disputes and provide our services.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable core site functions and analyse usage. Some cookies are essential for secure login and payments; others are used for performance and to help us improve the user experience. You can manage cookie settings through your browser or in account preferences, although disabling certain cookies may affect functionality.
Your rights
You have rights over your personal data including access, correction and deletion where applicable. You may also object to certain processing activities and request restriction of processing in specific circumstances. We will handle requests in line with applicable law and provide information about any limitations or exemptions.
Access, correction and deletion of data
To request access, correct information or ask for deletion, contact us using the details below. We may need to verify your identity before fulfilling requests and some data may be retained where necessary for legal or legitimate business reasons.
Information sharing and third parties
We share data with trusted third parties who provide services such as payment processing, identity verification, fraud prevention, hosting and analytics. These partners act on our instruction and are contractually obliged to protect your information. We do not sell personal data to third parties for marketing purposes.
How to contact us
If you have questions about this policy or wish to exercise your rights, contact our privacy team at [email protected]. For brand-related enquiries you may also see references to LuckyBar within account messages and legal notices.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the site or by email. Please review this page regularly to stay informed about how we handle your information.