Contact Our Support Specialists
The Lucky Bar support team is here to help with account questions, payment queries, technical issues or general feedback. Whether you need help verifying your account, chasing a withdrawal, or troubleshooting the mobile app, the LuckyBar team offers clear guidance and practical steps to resolve matters quickly. We aim to respond promptly using live chat, email or phone and we handle account information securely while keeping you updated at every stage. Our team is GDPR-compliant and ready to assist promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; usual response within 1 hour) |
| General enquiries | [email protected] (billing, account changes and verification) |
| Affiliate enquiries | [email protected] (partner programme and marketing) |
| Phone | +44 20 7946 3871 |
| Working hours | Mon-Sun, 08:00-00:00 |
Support via Email
Email is our preferred way to handle detailed requests, account issues and document submissions. Please contact [email protected] with a clear subject line and include your full name, date of birth and up-to-date contact details to avoid delays. Lucky Bar customer services (branded LuckyBar in-app) monitor emails during business hours and will reply with next steps or requests for further information.
Send Us a Message
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple questions are usually handled the same day, while requests that require verification or specialist review may take longer, sometimes several working days depending on complexity. We will keep you updated throughout the process and aim to resolve issues as quickly as possible.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to help improve our site - we review every message carefully and use your input to refine features, promotions and overall usability. Send your thoughts via live chat or email and we’ll consider them when planning updates. Your feedback helps shape a better experience for everyone.